Shipping & Returns
Return Policy :-
We want you to be completely satisfied with each and every purchase. We believe that the creation of a bridge between consumers and ground-level artisans and craftsmen depends on high-quality products and extraordinary customer service.
Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase or gift, below mentioned circumstances, you can return/ exchange the product within 72 hours..
Cancellation :-
Full Refunds will only be provided in the following cases:
Genuine quality issues ; please provide us the details of the issues in quality in your first communication to us.
Packages lost in transit.
In case Product got fully damaged while in-transit with proper proof of photography or videography required before claim.
In above mentioned all cases, refunds can only be granted if a request for a refund been put in within 72 hour of delivery of the product.
Before you return a product, Please take a moment to understand each product is handcrafted and unique in its own way, an irregular weave or print or a stitch shall not be considered as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity.
We will be happy to replace any damaged/ incorrect items, assuming a comparable replacement is available.
Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you.
Refund :-
All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
Refund will be initiated via NEFT, cash or by the way payment was originally made.
Depending on the orders, the Return Delivery charges might be deducted.
Strictly, no refunds will be given in the following cases:
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In case of minor design and colour variations. As our all products are handmade there will always be some variation between products which displayed on our website.
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In-case of minor dimension changes. As Dimension of the product can not be exactly same which is mentioned in our product description.
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In-case of minor variation from the Product Image. As most of the product picture was taken by the photographer and light effect product might look little different than original product.
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Incorrect or outdated delivery address provided by the customer.
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Incorrect address format including any form of a PO Box address.
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On three failed delivery attempts by the courier.
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If the package is refused by recipient Products purchased on discount or during sale can not be cancelled/Refunded.
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If the products returned are in a used or damaged condition.
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Delivery of the goods to your address about the customer desire to seek a refund/replacement.
Exchange of the Product :-
We always value our customer to exchange the delivered product. In that case Forward and Return Shipping Charges will be applicable and customer has to pay extra shipping charges before exchange the product.
Please ensure that the returned merchandize is unused, undamaged and is in a saleable condition.
We request you to maintain the original packaging of the items to be returned, including the ethnicpip tags
Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit